Frequently Asked Questions

What is your billing policy?

We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments using the Square SSL secured transaction processing system and Mycelium Gear payment gateway. We do not store customer credit card information. Your transaction with Phreak Tea is safe! We accept payment from Apple Pay, Google Pay, American Express, Visa, MasterCard, Interac Flash and Bitcoin.

Where do items ship from?

Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.

Do you provide tracking numbers?

Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

Do your shirts come from safe facilities for workers?

Yes! We use Alstyle and Gildan brand shirts which are produced in North America.

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can’t guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.

What is your return policy?

Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the t-shirt. We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size and are not happy with the fit, these are not grounds for a return.

For more information please contact us by e-mail at info@phreaktea.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, PhreakTea will refund your purchase.

Are all your shirts pre-treated?

Not all of our shirts require pre-treatment. Darker colour shirts with specific designs do require an under-base to ensure the design will last longer and not wash off.

The pre-treatment area is the size of our printing area and easily washes off after the first wash. You should receive a notice inside the package if the pre-treatment is highly visible. This area could look like a large transparent, or translucent, square or rectangle.

The pre-treated area is a non-toxic water based coating that helps your design last as long as possible.

How secure is my information?

PhreakTea.com uses industry standard privacy protection; we don’t sell, lease or otherwise distribute any customer information.